Frequently Asked Questions
Everything you need to know about your Shapeheart experience.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your body shape.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like intimate apparel may be final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Can I track my shipment in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey directly from our carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as flexible installment options through Klarna.
Are your garments ethically sourced?
At Shapeheart Store, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to reduce environmental impact.